Repair Procedure

Dear Relation,

Thank you for placing an order. It is NTS' aim to give you optimal service, it is however possible that errors occur. Should this be the case, please use the following form to insure the best possible communication and solutions. You will receive a response E-mail as soon as possible.
To assure a smooth RMA procedure, please follow these guidelines:


Please send the RMA request form via E-mail to:
For questions regarding commercial aspects (CRMA/Invoice requests), please call: +31 165 - 319 100, or send an E-mail to:


Wait for RMA approval by NTS, which will be sent to you by E-mail or via telephone.



NTS Computer Technology BV
t.a.v. RMA Afdeling / Reparatieno ..
Seinhuiswachter 10
3034 KH Rotterdam

T.: +31 (0)10 404 6262

Should you send it to NTS, please make sure the shipment is well wrapped up and insured for at least 450,- Euro. Shipping costs are at one's own expense. The cost of sending the shipment back after RMA is NTS' expense.
In case no problems are found by our team, NTS reserves the right to charge you with examining costs (max. 22,- Euro). System repairs usually take 5 days, up to 2 weeks, depending on the degree of difficulty and business.

Crediting usually takes ca. 2 weeks, product trade-in take 2 days up to 2 weeks, depending on stock status and warranty agreements. Component repairs usually take 2 to 3 weeks, depending on the supplier/manufacturer.

If you experience any problems with one of the following products, please directly contact the supplier:

HP/Compaq via tel.: 0900 - 2020165.
Acer via tel.: 073-6459670.
Creative via tel.: 0035 3 1 4333272