Acer

Warranty Acer

On this page, you will find information concerning Acer’s helpdesk and warranty.

Helpdesk

Before you contact the service department, it is important to have your SNID-number/serial number on hand.

Acer’s helpdesk is available from Monday to Friday, 9.00-17.00.

Warranty procedure

On the Acer website you can check the warranty status of your registered items with your Acer ID: register product

For this, the serial number of the product and the date of purchase must be entered. The following page shows where the serial number is located on different products: Find Acer SNID or Serial Number

If your product has problems within the specified warranty period, you can submit a warranty form from the product registration page.

You will be contacted by Acer via email. The Team will try to solve the problem with you through various steps or determine that the product is defective.

Once the product is determined by the agent to be defective, an RMA number will be issued for your product. You may return the product to Acer for replacement or repair.

For questions regarding warranty, please call:

Acer Customer Service is available Monday through Friday from 9:00 AM to 5:00 PM.

Warranty conditions: https://www.acer.com/ac/nl/NL/content/standard-warranty
Acer pixel policy: https://community.acer.com/nl/kb/articles/581-defective-or-stuck-pixels

AG Neovo

Warranty AG Neovo

On this page, you will find information concerning AG Neovo’s warranty and helpdesk.

Helpdesk

Warranty procedure

AG Neovo gives a 3-year manufacturer's warranty on displays.

To submit a warranty claim, please contact the helpdesk.
Have the following information ready:

• Proof of purchase stating the product
• The serial number printed on the label
• A description of the problem
• A photo of any damage to the product

Once the product is determined to be defective by the service representative, an RMA number will be issued for your product. You may return the product to AG Neovo for replacement or repair.

Repair does not extend the original warranty. This will continue for the established 3 years from the moment of purchase.

Warranty conditions can be read in detail here:
https://www.agneovo.com/nl/support/warranty-policies

Apple

On this page, you will find information concerning Apple’s helpdesk and warranty.

Helpdesk

Additional support numbers can be found here

The Apple helpdesk is available Monday - Friday 9:00 AM - 5:00 PM

Warranty procedure

To check if your product is under warranty, you can:

• Log in with your Apple ID and immediately see the status of your registered products:
  https://idmsa.apple.com/IDMSWebAuth/signin
• Check the warranty on your product via the following link:
  https://checkcoverage.apple.com/en/GB

To register products you need:

• Device model
• proof of purchase

For warranty settlement, please contact the helpdesk by telephone by:

• call the numbers above
• schedule a call: https://getsupport.apple.com/solutions/call
• start a live chat on the website: https://getsupport.apple.com/solutions/chat

Once the product is determined to be defective by the service representative, a case number for your product will be issued. Depending on the outcome of the conversation, you can return the product for repair or replacement. An RMA label will be provided via email.

You can follow the settlement online with your case number on the following page:
https://getsupport.apple.com/?s=n

For DOA / transport damage, please contact NTS Computers Technology BV.
Please have the following information at hand:

• Invoice with invoice number
• Carrier's receipt if available
• Complaint description
• Photos of any damage

Arista

This page provides Arista helpdesk and warranty information.

Helpdesk

You will be transferred to the most relevant local support line.

Customer service is available 24 hours a day.

Warranty procedure

For the Arista online warranty procedure, you must be logged in to the website with your Arista account. This can be created here: https://www.arista.com/en/user-registration

You can register purchased products in the Arista support portal. For this you need:

• Serial Number
• proof of purchase

Via registered products you can easily create service tickets online, track cases and view technical data.

Further support can be found at: https://www.arista.com/en/support/customer-support (English)
Here you will find contact details and Customer Onboarding Videos.

For telephone contact (+44 207 023 9352) or email contact (support@arista.com) you need the following information:

• Brief description of the problem
• Relevant "show tech support" output
• Topology diagram

The topology diagram can be uploaded in the Arista support portal, as well as other relevant attachments.

For transport damage or DOA, please contact NTS Computers Technology BV.
Have the following information ready:

• Proof of purchase
• A description of the problem
• A photo of any damage to the product

Arista warranty and support conditions:
https://www.arista.com/en/support/customer-support/support-policies

BenQ

Call

Opening hours:
Monday to Friday from 09:00 - 17:00

E-mail
Email contact is made via the contact forms on the BenQ website.
It states which information is necessary and you can upload attachments.

Warranty procedure
Your warranty status can be checked via the warranty checker on the BenQ website:
BenQ warranty checker

Enter the serial number and date of purchase here. The serial number is a 13-digit code on the product label, usually preceded by the letters S/N.

The BenQ website describes where the serial number can be found on the various products:
How to find your product serial number

To start the warranty process, please complete the web form from the Warranty Checker, or the contact form from the email page.

You will be contacted via email by the BenQ Technical Support Team. The Team will try to solve the problem with you through various steps or determine that the product is defective.

Once the product is determined by the agent to be defective, an RMA number will be issued for your product. You may return the product to BenQ for replacement or repair.

In the event of damage to the product upon delivery, you can first contact the NTS service desk. The following attachments are relevant here:

• Photos of the packaging material (inside and outside)
• Photos of the physical damage
• Invoice
• delivery notice

In any case, do not use damaged products: BenQ can monitor usage hours.

Cisco

On this page, you will find information concerning Cisco’s helpdesk and warranty.

Helpdesk

Cisco helpdesk is available 24 hours a day.

Warranty procedure

Warranty status of Cisco products can be checked online:
https://connectthedots.cisco.com/connectdots/serviceWarrantyFinderRequest

For warranty processing and DOAs, please contact the Technical Assistance Center first.
The telephone numbers are listed above under Helpdesk.

Once the product has been determined to be defective by the service representative, an RMA number will be issued for your product.

You may return the product to Cisco for a replacement. To do this, follow the steps on the following page: https://www.cisco.com/c/en/us/support/returns/returns-portal.html#~arrange-pick-up

You can print a shipping label with the RMA number:
https://www.cisco.com/c/en/us/support/returns/rma.html?wf=PrintLabel

The shipment can then be traced online:
https://www.cisco.com/c/en/us/support/returns/rma.html?wf=TrackRMA

Dell

On this page, you will find information concerning Dell’s warranty and helpdesk.

Helpdesk

Available from Monday to Friday from 8:30 am to 5:00 pm.

Warranty procedure

Dell warranty handling begins with product inspection:

https://www.dell.com/support/incidents-online/en-uk/contactus/dynamic

Here you choose your model. The product check can automatically identify your device if it is used for the check. If not, enter the model and serial number.

Serial number starts with ST or S/N and can be found on the product's service tag.
It contains the following information:

Service Tag (ST or S/N): ABCD123
Express Service Code (EX): 224537145587
Production date: xxxx xx xx

The information on the product appears, along with available warranty and contact information. the standard service phone number is 0800 230 0003 (Free).

To create a case online, complete the requested steps here:

https://www.dell.com/support/home/en-uk/products?app=warranty&lwp=rt

In addition to contact for warranty settlement, the knowledge base can also be searched here for solving smaller problems.

For the warranty you need the following information:

• Proof of purchase stating the product
• The serial number printed on the label
• A description of the problem
• A photo of any damage to the product

Once the product is determined to be defective by the service representative, an RMA number will be issued for your product. The handling depends on the case, and can mean returning the entire product or a part.

HP

This page provides support and warranty information from HP.

Helpdesk

Monday - Friday 8:00 AM - 6:00 PM (excluding national holidays)

Telephone support for products within warranty is free. Telephone support for out-of-warranty products may incur additional charges.

Warranty procedure

An HP account is required for warranty processing at HP.
This can be created here: https://login3.id.hp.com/login3/sign-up

The HP account allows you to register products. Please have a serial number and proof of purchase to hand.

Warranty status can be checked with the HP warranty check:
https://support.hp.com/nl-nl/check-warranty

Enter the country of purchase and serial number here.
The serial number is listed as Serial NO, S/N, or SN on product labels.

For a guarantee on registered products, you can call the helpdesk or use the chat function (with an employee, not a bot).

Both features can be found by selecting your product on the HP account dashboard. The product information in the product options on the dashboard also keeps track of the warranty status.

The helpdesk indicates the course of events for your warranty settlement.
this may be a return (RMA) of the product or part for repair or replacement.

Active cases can be followed with the product itself. Updates are announced on the dashboard page, in the case column.

HPE Aruba

This page provides HP Enterprise Helpdesk and warranty information.

Helpdesk

Phone numbers for other countries can be found here

HP Enterprise customer service is available Monday through Friday, 9:00 AM - 5:00 PM.

Warranty procedure

For the HPE Aruba online warranty procedure, you must be logged in to the website with your HPE Aruba profile. This can be created in the support portal: https://asp.arubanetworks.com/

HPE Aruba products can be registered here. Please have a serial number and proof of purchase to hand.

To check if a product is within warranty, a warranty check is available online in the Support Center: https://support.hpe.com/connect/s/?card=wc

Enter the serial number of the product in the form and click Submit.

If there are multiple products with the same serial number, a list of products appears in a pop-up window. Choose the right product and click Save to continue.

Search results show warranty and support status for the past year with support level, start date and end date. The status can be:

• Active: The end date is more than 90 days away.
• Due soon: The due date is less than 90 days away.
• Expired: The end date has passed and is less than a year ago.

Online RMA requests can be handled in the HPE Aruba support portal: https://asp.arubanetworks.com/

Choose Online RMA, select your registered product and fill in the form details.
Support progress can be tracked in Case Management.

Warranty conditions can be found here:
https://www.arubanetworks.com/assets/support/warranty-summary.pdf

HPE

This page provides HP Enterprise Helpdesk and warranty information.

Helpdesk

HP Enterprise customer service is available Monday through Friday, 9:00 AM - 5:00 PM.

Warranty procedure

For the HPE online warranty procedure, you must be logged in to the website with your HPE profile. This can be created at: https://auth.hpe.com/hpe/cf/registration

You can register HPE products here. Please have a serial number and proof of purchase to hand.

To check if a product is within warranty, a warranty check is available online in the Support Center: https://support.hpe.com/connect/s/?card=wc

Enter the serial number of the product in the form and click Submit.

If there are multiple products with the same serial number, a list of products appears in a pop-up window. Choose the right product and click Save to continue.

Search results show warranty and support status for the past year with support level, start date and end date. The status can be:

• Active: The end date is more than 90 days away.
• Due soon: The due date is less than 90 days away.
• Expired: The end date has passed and is less than a year ago.

In the support center a case can be created for products within warranty by means of a form.
This can be found under View Details. You will receive an answer regarding settlement by email.

Warranty conditions can be found here:
https://support.hpe.com/help/en/Content/contractsAndWarrantiesMain.htm#linkWarranties

I-tec

On this page you will find information about the i-Tec helpdesk and warranty.

Helpdesk

The helpdesk is available Monday to Friday, from 08:00 – 17:00.

I-Tec can be reached by email at support@itecproduct.com

I-Tec processes your messages continuously, 7 days a week.
They usually answer you within a few hours at the latest (also on weekends).

Warranty procedure

The warranty on i-Tec articles always goes through the helpdesk.

When contacting i-Tec, keep the following information at hand:

• Product model/model
• Description of the fault/problem
• Which system you are using (e.g. type and brand of laptop and operating system type and version)

Solutions within the warranty period can be free repair or a replacement product. Once the product is determined to be defective by the service representative, an RMA number will be issued for your product. You can return the product.

Warranty conditions:
https://i-tec.pro/en/technical-support/service-and-complaints/

IIyama

On this page, you will find information concerning IIyama’s helpdesk and warranty.

Helpdesk

The IIyama helpdesk is available from Monday to Friday from 9:00 AM to 5:00 PM.

Emails to Iiyama support have a size limit of 1MB.

Warranty procedure

Iiyama provides the following manufacturer's warranties on their products:

3 years: Desktop monitors, touchscreens
5 years: Desk stand/ Desk mount
1 year: Loose parts

To submit a warranty claim, please contact the helpdesk.
Have the following information ready:

Proof of purchase stating the product
The serial number printed on the label
A description of the problem
A photo of any damage to the product

Once the product is determined to be defective by the service representative, an RMA number will be issued for your product. You may return the product to AG Neovo for replacement or, in the case of touchscreens and LFDs, repair.

Repair does not extend the original warranty. This will continue for the established 3 years from the moment of purchase.

Warranty conditions can be read in detail here:
https://iiyama.com/gl_en/support/

Intel CPU

On this page, you will find information concerning Intel’s helpdesk and warranty.

Helpdesk

You can reach Intel Monday through Friday from 7:30 AM to 3:00 PM

Warranty procedure

For support and registration of your new Intel products you can create an account:
https://consumer.intel.com/intelcorpb2c.onmicrosoft.com/B2C_1A_UnifiedLogin_SISU_CML_SAML/generic/login

for second-hand CPUs, the warranty runs through NTS Computers Technology BV.
Get in touch and have the following information ready:

• Proof of purchase or invoice number
• The serial number printed on the CPU
• A description of the problem
• A photo of any damage to the product

The duration of your warranty is indicated on the quote and invoice.
This is usually:

• 2 years for end users
• 1 year for reseller
• 4 weeks for Brokers

No rights can be derived from the above warranty period indications: agreed conditions are leading.

Warranty conditions:
https://www.intel.com/content/www/us/en/support/articles/000005886/services/warranty.html

Leba

On this page you will find information about Leba's helpdesk and warranty.

Helpdesk

Customer service can be reached from Monday to Friday from 9:00 AM to 5:30 PM

Warranty procedure

For warranty settlement, please contact the helpdesk.
For transport damage, please contact NTS Computers Technology BV.

Have the following information ready for both:

• Proof of purchase
• A description of the problem
• A photo of any damage to the product

You will be informed by telephone and/or email of actions to be taken.

Lenovo

This page provides Lenovo support and warranty information.

Helpdesk

Customer service can be reached from Monday to Friday from 9:00 AM to 5:30 PM

Warranty procedure

Warranty status can be checked with the HP warranty lookup:
https://pcsupport.lenovo.com/nl/en/warrantylookup#/

Enter the serial number here. The serial number is listed as S/N or SN on product labels.
More information on how to find the serial number on your product:
https://support.lenovo.com/nl/en/solutions/ht510152

A Lenovo account is the most convenient for warranty settlement.
This can be created here: https://account.lenovo.com/nl/en/signin

You can register products with a Lenovo account.
For this you need:

• The serial number
• Proof of purchase

For the fastest handling, call the Helpdesk (+31 020 499 01 53).

They can view registered products. Once the product is determined to be defective by the service representative, an RMA will be issued for your product. You may return the product to Lenovo or NTS Computers Technology BV for replacement or repair, as directed by the Help Desk.

In case of DOA or transport damage, please contact NTS.
Please have the following information at hand:

• Proof of purchase/invoice number
• The serial number
• A description of the problem
• A photo of any damage to the product

Linksys

This page provides linksys support and warranty information.

Helpdesk

Contact information for other countries.
Technical support is available in English 24/7/365.

Warranty procedure

For warranty settlement, please contact the helpdesk.
Have the following information ready:

• product type
• model
• Serial Number
• software version

You can learn where to find these here:
https://www.linksys.com/en/support-article/?articleNum=141117

For quick handling of your problem, you can also chat with an employee on the website:
https://www.linksys.com/en/support-article/?articleNum=335077

Once the product is determined to be defective by the service representative, an RMA number will be issued for your product. You may return the product to Linksys for a replacement.

For transport damage, please contact NTS Computers Technology BV.
Have the following information ready:

• Proof of purchase
• A description of the problem
• A photo of any damage to the product

Warranty conditions can be found here:
https://www.linksys.com/en/support-article/?articleNum=135959

Logitech

Warranty Logitech

Logitech customer service is available Monday through Friday from 9:00 AM to 6:00 PM

Warranty procedure

For Logitech products under factory warranty, the support site can be consulted.
Go to https://support.logi.com/hc/en and select your product. Choose Warranty in the menu.

On this page you can register your product or submit a warranty claim. Claims for unregistered products go through the Helpdesk , by phone or via chat.

Have the following information ready:

• Proof of purchase stating the product
• A description of the problem
• A photo of any damage to the product

Once the product is determined to be defective by the service representative, an RMA number will be issued for your product. You may return the product to Logitech for replacement or repair. You will receive an e-mail confirmation of the approval for this.

A second email will follow within three business days confirming that your replacement has been processed by our distribution center. This email normally includes a UPS tracking number.

Information about terms of your warranty can be found here:
http://www.logitech.com/nl-nl/footer/terms-of-use

Microsoft

On this page, you will find information concerning Microsoft’s helpdesk and warranty.

Helpdesk

Helpdesk numbers for more languages can be found here

The helpdesk is available Monday - Friday, 9:00 AM - 6:00 PM.

Warranty procedure

Microsoft warranty is easiest through a Microsoft account:
https://login.microsoftonline.com/common/oauth2/v2.0/authorize

Here you can register your products. For product registration you need:

• device model
• proof of purchase

Surface related warranty requires completion of the diagnostic toolkit:
https://learn.microsoft.com/nl-nl/surface/surface-diagnostic-toolkit-business

To find your product's serial number:
https://support.microsoft.com/nl-nl/surface/find-the-serial-number-on-your-microsoft-of-surface-device-6c0abc0c-2b45-247d-f959-70e504e55fa5

Type your problem in the bar on the next page:
https://support.microsoft.com/en-us/home/contact?SourceApp=smcivr2

Microsoft will contact you via phone or live chat, whichever you choose. Once the product has been determined to be defective by the service representative, a case number for your product will be issued and you will be informed of the next steps to take.

For DOA / transport damage, please contact NTS Computers Technology BV.
Please have the following information at hand:

• Invoice with invoice number
• Carrier's receipt if available
• Complaint description
• Photos of any damage

Warranty conditions:
https://support.microsoft.com/en-en/topic/conditions-for-warranty-and-protection-plan-eedf7a23-84a7-1a47-480b-0e10503eedf5

Samsung

On this page, you will find information concerning Samsung’s helpdesk and warranty.

Helpdesk

Warranty procedure

The warranty on Samsung items always goes through the helpdesk.

On the next page you can see per product category how long the manufacturer's warranty is:
https://www.samsung.com/ie/support/warranty/

When contacting Samsung, please have the following information ready:

• device model
• proof of purchase
• description of the problem

Solutions within the warranty period can be free repair or a replacement product. Once the product is determined to be defective by the service representative, an RMA number will be issued for your product. You can return the product.

Warranty conditions
https://www.samsung.com/ie/support/warranty/